Friday, September 6, 2013

Ferrari's Pizza


John:Ellen:

Price: $$$


I recently received a coupon in the mail offering a free pizza from Ferrari’s on Atlantic City Blvd (Rt. 9) in Beachwood.  The coupon said “Restrictions Apply” so I called to see what the restrictions were.  I told the woman on the phone that I had a coupon for a free pizza which I wanted to order and asked what exactly I had to do to get one.  I was told I had to “Like” them on Facebook, give them my email address, pick it up, and bring ID.  Bring ID?  Seemed like a bit much for a pizza, but I agreed and I “Liked” them on Facebook while I was on the phone with her.  I told her I had done what I was supposed to and wanted to order my free pie (I ordered a large plain, assuming there would be a charge for toppings).  I also ordered a grilled chicken wrap and a large cold antipasto since I didn’t want to just take a free pizza and run.  Sounds good right?  Boy was I wrong.

I got there after waiting the 20 minutes that they suggested.  They didn’t start my wrap until after I got there because it turns out there is more than one type of grilled chicken wrap so they didn’t know which one I wanted.  I told them I wanted the wrap that came with grilled chicken, roasted red peppers and fresh mozzarella with balsamic vinegar.  Not too terribly long afterward, my sandwich, antipasto and free pizza arrived at the counter.  What?  It’s not free?  Here we go……

I “liked” them on facebook like I was told, I wrote my email address on the side of the coupon, I brought ID and I picked it up instead of having it delivered.  I satisfied all four of their ridiculous requirements.  What did I miss?  Excuse me?  I ordered a large pie and only the medium pie is free?  Where does it say that?  When giving me the rundown of all the restrictions, rules and regulations, never once did she mention that.  And when I ordered the large pie, after telling her that I was using the coupon, she never corrected me.  Wouldn’t that have been a good time to mention the fifth regulation?  What’s that you say?  You’ll give me a break and sell me the pizza at the “coupon price” for a large pie?  The coupon price, is FREE!  He wouldn’t budge.  Then he had the NERVE to say to me as I was leaving (in all seriousness), “Keep the free coupon, it’s good all month, come back again.”

So, if that were the end of the story, and my meal was at least tasty, my review might not be as bad based on just that one example of poor customer service.  But it doesn’t end there.